Privacy Policy

Effective Date: 1 February 2026

This Privacy Policy outlines how Dua Dil Se, operated by Murtaza Ali Najmi, collects, uses, discloses, and safeguards your information when you visit or make a purchase from our website https://duadilse.com.

1. Information We Collect

We may collect the following types of personal information:

  • Full Name

  • Email Address

  • Phone Number

  • Shipping & Billing Address

  • Payment details (processed securely via third-party payment gateways)

  • Demographic information (such as age or gender, if voluntarily provided)

  • Browsing behavior on our website (pages visited, time spent, interactions)

  • IP address, browser type, and device information

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Send order confirmations and shipping updates

  • Provide customer support and respond to inquiries

  • Improve our products, services, and website experience

  • Send promotional messages and offers (only if you opt in)

  • Prevent fraud and ensure secure transactions

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your data only with:

  • Courier and logistics partners for order delivery

  • Payment gateway providers for transaction processing

  • Government or legal authorities, if required by law

All third parties are bound by confidentiality and data protection obligations.

4. Cookies

We use cookies to:

  • Improve user experience

  • Remember preferences and sessions

  • Analyze website traffic and performance

You can control or disable cookies through your browser settings.

5. Data Security

We implement industry-standard security measures including:

  • SSL encryption

  • Secure servers

  • Restricted internal access

While no system can guarantee absolute security, we take all reasonable steps to protect your data.

6. Your Rights

You have the right to:

  • Access your personal information

  • Update or correct your data

  • Request deletion of your information

  • Withdraw consent for marketing communications

To exercise these rights, contact us at:
support@duadilse.com

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

Contact Us

Brand: Dua Dil Se
Email: support@duadilse.com
Website: https://duadilse.com
WhatsApp / Phone: +91 7737388888
Location: Udaipur, Rajasthan, India
GSTN: 08ADEPL3671P1Z0