Return & Refund Policy

Returns Policy

At Dua Dil Se, we take great care in packaging and delivering our products. Due to the nature of our items, we do not ordinarily accept returns or replacements once an order is delivered.

However, in the rare event that you receive a damaged, incorrect, or incomplete item, you may raise a return request by contacting us within 3 hours of delivery.

To initiate a request, please email us at:
support@duadilse.com
with your Order ID and clear photographs of the issue.

All return or replacement requests will be reviewed and accepted solely at the discretion of Dua Dil Se.

If approved, we may offer:

Replacement
Subject to stock availability, we will replace the item with the same product.

Refund
In cases where replacement is not feasible, a refund may be processed.

Conditions for Return

To process your request, the following are mandatory:

  • Clear photographs of the received product

  • Copy of the invoice

  • Product must be unused, in original condition, with all packaging intact

Please Note

We reserve the right to reject return requests if:

  • The product appears used or tampered

  • Damage occurred after delivery

  • Original packaging or accessories are missing

Certain items are strictly non-returnable, including:

  • Customized products

  • Hygiene-sensitive items

  • Promotional or clearance products

Refund Policy

Refunds are issued only if:

  • A return request is approved

  • Or an eligible cancellation is accepted

Once the returned item is received and verified, the refund will be processed to the original payment method within 7 business days.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after collecting your payment details.

If you do not receive your refund within this timeframe, please contact:
support@duadilse.com

Cancellation Policy

Orders may be cancelled only if the request is made at least 48 hours before dispatch.

To cancel an order, email us at:
support@duadilse.com
with your Order ID.

If approved, a full refund will be initiated.

Please Note

  • Same-day or next-day dispatch orders cannot be cancelled

  • Once an order is packed or shipped, it cannot be cancelled

  • Customized items cannot be cancelled after preparation

Dispatch & Delivery Policy

Orders are typically dispatched within 24–48 working hours after confirmation.

Delivery timelines may vary based on location and courier availability. We are not responsible for delays caused by courier partners, natural events, or force majeure circumstances.

Failed Delivery & Reshipping

If delivery fails due to reasons such as:

  • Incorrect or incomplete address

  • Customer unavailable after multiple attempts

  • Refusal to accept delivery

The order may be returned to us.

In such cases:

  • Reshipping charges may apply

  • Refunds will not be processed for refused or undeliverable orders

Contact Details

Brand: Dua Dil Se
Email: support@duadilse.com
Website: https://duadilse.com
WhatsApp / Phone: +91 7737388888
Location: Udaipur, Rajasthan, India
GSTN: 08ADEPL3671P1Z0