Shipping and Delivery Policy

At Dua Dil Se, we are committed to delivering your Islamic learning products with care, accuracy, and on time.

All deliveries are processed for confirmed orders placed through our website.

To ensure smooth and timely delivery, customers are required to provide accurate and complete information at checkout, including:

  • Recipient name

  • Complete delivery address

  • Contact number

Dispatch Timeline

Orders are typically dispatched within 24–48 working hours after order confirmation.

Dispatch timelines may vary during peak periods, promotional sales, or due to unforeseen circumstances.

Delivery Timelines

Delivery timelines generally range from 24 hours to 7 working days, depending on:

  • Product availability

  • Delivery location

  • Courier partner serviceability

We rely entirely on the details provided by you while placing the order. Please review all information carefully before confirming your purchase. Dua Dil Se will not be responsible for delays, losses, or failed deliveries caused by incorrect or incomplete information.

Serviceable Regions

We currently deliver across India only.

At this time, international shipping is not available.

Delivery Partners

Deliveries may be fulfilled by:

  • Our authorized logistics partners

  • Trusted courier companies

  • Third-party shipping providers

We select delivery partners based on service reliability and regional reach.

Shipping Charges

Shipping charges, if applicable, are calculated at checkout and may vary based on:

  • Delivery location

  • Order value

  • Ongoing promotional offers

Some products or offers may include free shipping.

Delays & Exceptions

While we strive to meet all estimated delivery timelines, delays may occur due to:

  • Courier partner issues

  • Natural events or public holidays

  • High-demand periods

In such cases, our support team will keep you informed and assist you accordingly.

Failed Delivery & Reshipping

If delivery fails due to:

  • Incorrect or incomplete address

  • Customer unavailable after multiple delivery attempts

  • Refusal to accept delivery

The order may be returned to us.

In such cases:

  • Reshipping charges may apply

  • Refunds will not be processed for refused or undeliverable orders

Contact Us

For delivery-related queries or support:

Brand: Dua Dil Se
Email: support@duadilse.com
Website: https://duadilse.com
WhatsApp / Phone: +91 7737388888
Location: Udaipur, Rajasthan, India