Terms & Conditions

Effective Date: 1 February 2026

These Terms and Conditions (“Terms of Use”) govern your use of the official website https://duadilse.com (“Website”) of Dua Dil Se, a brand owned and operated by Murtaza Ali Najmi, based in Udaipur, Rajasthan, India.

References to “Dua Dil Se”, “We”, “Us” shall refer to the brand and its owner, and references to “You”, “User”, “Your” shall refer to any person accessing or using the Website.

1. Intellectual Property

All content on this Website including but not limited to logos, graphics, text, product descriptions, images, videos, downloadable materials, designs, data compilations, and software (collectively “Content”) is the exclusive property of Dua Dil Se or its licensors and is protected under Indian and international intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, sell, or exploit any part of this Website without prior written consent.

We grant you a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes only.

2. Purpose of Use

By accessing or using this Website, you agree to comply with these Terms, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

We do not guarantee that the Website will be uninterrupted, error-free, or free of viruses. Content may be updated or changed at any time without notice.

3. Pricing, Products & Orders

  • All prices are listed in INR and may change without prior notice.

  • Product availability is subject to stock.

  • Images are for reference only. Actual products may differ slightly.

  • By placing an order, you agree to the product description and pricing displayed at checkout.

  • We reserve the right to cancel any order in cases of suspected fraud, misuse, or pricing errors.

4. Deliveries

You are responsible for providing accurate delivery details. If a delivery fails due to incorrect information, reshipping charges may apply.

Delivery timelines are estimates and may vary based on location and courier performance.

5. Returns & Refunds

Returns or refunds are processed strictly in accordance with our Return & Refund Policy.

We accept claims only for:

  • Damaged products

  • Incorrect products

Claims must be raised within 3 hours of delivery with photo proof.

6. Limitation of Liability

We make no warranties regarding the accuracy, reliability, or completeness of the Website or products.

Dua Dil Se shall not be liable for any indirect, incidental, or consequential damages including loss of data, profits, or business interruption.

7. Indemnification

You agree to indemnify and hold harmless Dua Dil Se, its owner, employees, and partners from any claims arising from your misuse of the Website or violation of these Terms.

8. Data Collection

By using this Website, we may collect personal information including:

  • Name

  • Email

  • Phone number

  • Address

  • Browsing behavior

All data is handled as per our Privacy Policy.

9. User-Generated Content

You are solely responsible for any content you submit. You must not post unlawful, abusive, or misleading content.

By submitting content, you grant Dua Dil Se a royalty-free, perpetual right to use and display such content.

10. Cookies

We use cookies to improve functionality and user experience. Continued use of the Website implies consent.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of courts in Udaipur, Rajasthan.

12. Severability

If any provision is held invalid, the remaining provisions remain enforceable.

13. Amendments

We reserve the right to modify these Terms at any time. Continued use of the Website constitutes acceptance.

14. Termination

We may suspend or terminate your access if you violate these Terms.

Contact & Support

Brand: Dua Dil Se
Email: support@duadilse.com
Website: https://duadilse.com
WhatsApp / Phone: +91 7737388888
Location: Udaipur, Rajasthan, India
GSTN: 08ADEPL3671P1Z0

Customer Support Hours:
Monday to Saturday, 10:00 AM – 7:00 PM (IST)

Physical Business Address

Dua Dil Se
Udaipur, Rajasthan, India
(Registered Business Address available upon request)